Return and Refund Policy
". If you are not satisfied with our product, you can return your order to us for a full refund provided the following conditions are met: 1. How long do I have to return or exchange a product?
If you would like to return an item to " smile-ceska ", please follow the instructions below within 30 days of delivery.
ARE THERE ANY RESTRICTIONS ON RETURNS OR EXCHANGES? The
fee
will be refunded to the original payment method
, it must be returned to one of our stores. (Note: Shipping fees are free)
Your order will be returned in its original condition (product, packaging, miscellaneous items such as instruction sheets, etc., all in original condition and intact
Please contact us if you would like to request a return. If the above conditions are met and your return is approved, we will refund you (once we receive the returned order). It may take up to 3-5 business days for your refund to be fully processed.
If you want an exchange for a defective product, please contact us via our contact page and we will organize an exchange!
Do you accept returns from UK and Czechia countries?
Yes, I accept returns
How can customers return your products?
In store
By mail
How do customers get the return label?
For defective products
Download/Print
2. For customer's remorse
In the box
How many days do customers have to return a product?
30 days
How can the customer return the products that allow it?
New
How much is the restocking fee?
No restocking fee
How much do customers pay for return shipping?
For defective products
No cost
2. For customer's remorse`
No cost`
3. IF THE PRODUCT I RECEIVED IS DEFECTIVE OR DEFECTIVE?
If your product is damaged or defective as a result of a " smile-ceska " shipment or an in-store purchase, we will exchange that product or refund your purchase price. To return or exchange an order, please follow the steps below for a fogfe.com store purchase. Contact email: info@smile-ceska.com
4. How do I return a product if I don't live near " smile-ceska "?
If you don't live near a " smile-ceska " location, items purchased from the store can be returned via mail. We recommend using USPS or UPS to return your products to the store by following these steps:
Include a copy of the original receipt Note: If you do not have a receipt, a " smile-ceska ” gift card will be issued and mailed upon return
Include a note explaining your exchange (color, size, etc.) or return request
Include your contact information, including phone and email, only if the store needs to contact you
Products can be returned in a box to the original store where they were purchased. The store's shipping address can be found at (website address).
Go to your local USPS or UPS store to ship the return and write down the return tracking number
Please note: If you request a return or exchange and the store is out of stock, a " smile-ceska " gift card will be issued and shipped back to your shipping address.
' smile-ceska ' COMMITMENT
Anything you purchase from " smile-ceska ", discounted or otherwise, is guaranteed to be satisfactory or your money back. Never take a chance with " smile-ceska "... ever!
CONTACT INFORMATION
Company number: 15360979
Address: Office 594b,182-184 High Street North, East Ham, E6 2JA, London, United Kingdom
Telephone number: (+48)459567458
Email address: info@smile-ceska.com